Your Best Partner for Digital Transformation

Last updated: January 1, 2024

1. Information Collection

We collect information you provide to us, including but not limited to: name, email address, phone number, company information, etc. We may also automatically collect certain information such as IP address, browser type, access time, etc.

2. Use of Information

We use the information collected to:

• Provide, maintain and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts
• Respond to your comments, questions and requests
• Monitor and analyze usage trends and activities

3. Information Protection

We use industry-standard security measures to protect your personal information, including encrypted transmission, secure storage, access control, etc. However, please note that no system is 100% secure.

4. Information Sharing

We will not sell, trade or otherwise transfer your personal information to third parties unless:

• We have your explicit consent
• Required by law or government request
• To protect our rights, property or safety
• Working with trusted third-party service providers (who agree to confidentiality)

5. Cookie Usage

We use cookies and similar technologies to collect information, provide personalized experiences and analyze website traffic. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: privacy@cloudflow.com

Last updated: January 1, 2024

1. Acceptance of Terms

By using Bu Tang Ping LLC services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Bu Tang Ping LLC provides cloud-based Software as a Service (SaaS) solutions. We reserve the right to modify or terminate services at any time without notice.

3. User Accounts

You need to create an account to use certain services. You are responsible for:

• Maintaining account security
• All activities under your account
• Immediately notifying us of any unauthorized use
• Ensuring account information is accurate and current

4. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe others' intellectual property rights
• Transmit malware or harmful code
• Interfere with or disrupt service integrity or performance
• Attempt unauthorized access to any systems or networks

5. Payment Terms

Some services require payment. You agree to:

• Provide accurate payment information
• Pay all fees on time
• Authorize us to charge applicable fees
• Fees exclude applicable taxes

6. Intellectual Property

The service and its original content, features and functionality are the exclusive property of Bu Tang Ping LLC and are protected by international copyright, trademark, patent, trade secret and other intellectual property laws.

7. Termination

We may terminate or suspend your account immediately for any reason, including but not limited to violation of Terms of Service. Upon termination, your right to use the service will cease immediately.

8. Disclaimers

The service is provided on an "as is" and "as available" basis. Bu Tang Ping LLC makes no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

9. Limitation of Liability

In no event shall Bu Tang Ping LLC be liable for any indirect, incidental, special, consequential or punitive damages.

10. Governing Law

These terms are governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved through binding arbitration in Sheridan, Wyoming.

Last updated: January 1, 2024

Bu Tang Ping LLC is committed to ensuring customer satisfaction. We understand that sometimes our service may not fully meet your needs, so we have established the following refund policy.

1. Free Trial Period

All new users can enjoy a 14-day free trial. During the trial period, you can:

• Experience complete service features
• Cancel at any time without paying any fees
• No credit card information required

2. 30-Day Money-Back Guarantee

For paid subscriptions, we offer a 30-day money-back guarantee:

• Full refund available within 30 days of first payment
• No questions asked
• Refunds processed within 5-10 business days
• Refund will be returned to original payment method

3. Monthly Subscription Refunds

For monthly subscriptions:

• Current month fees are non-refundable (after 30-day guarantee period)
• Service continues until end of current billing cycle after cancellation
• No automatic renewal

4. Annual Subscription Refunds

For annual subscriptions:

• Pro-rated refund available after 30-day guarantee period
• Refund amount = (Remaining days / 365) × Annual fee
• Minus any applicable discounts or promotions
• Minimum service period of 3 months

5. Non-Refundable Items

The following are non-refundable:

• Custom development fees
• One-time setup fees
• Used additional resources or add-on services
• Accounts terminated for Terms of Service violations

6. Refund Request Process

To request a refund, please follow these steps:

1. Log into your account
2. Visit account settings page
3. Select "Request Refund"
4. Fill out the refund request form
5. Or send email directly to refund@cloudflow.com

7. Special Circumstances

In the following situations, we may consider exceptional handling:

• Extended service outage (more than 72 hours)
• Major functional defects affecting core usage
• Incorrect or duplicate charges

8. Contact Information

For any refund-related questions, please contact:

• Email: refund@cloudflow.com
• Phone: (077) 097-2220
• Business Hours: Monday - Friday 9:00 AM - 6:00 PM MST

Bu Tang Ping LLC reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated date.